FAQ - Frequently Asked Questions

What are the shipping times for your products?

We take 1 to 2 business days to process your order and then 7 to 14 business days to deliver it to you.

Do you ship anywhere in the world?

Yes, absolutely. We deliver all over the world.

Where do we ship your product from?

We ship our products from the factory located in Asia. Or our warehouse located in The United States.

Silwery offices are located at Frederiksbergvej 46,2, 4180 in Soro, Denmark 

Do you provide product tracking/tracking information?

yes. After processing your order, we will send you an email in which we will explain how you can track your order.

Some items from my order are missing, what's going on?

Our products are shipped separately according to your order. If, for example, it contains items from two different warehouses, there will be two deliveries. The rest of the order will most certainly arrive shortly.

I got a damaged item. What can I do?

We are sorry to hear that. Simply send us an image of the damaged item in question to our email address: contact@silwery.com and we will send you a similar replacement item as soon as possible, or refund you your entire order.

Where are you located?

We are located at Frederiksbergvej 46,2, 4180 in Soroe, Denmark

I still haven't received my order. What takes so long?

We apologise for the delay. Sometimes international shipping may take longer than expected for administrative reasons. 

If you still feel you need help tracing your package or would like to find out about it, please contact us by email contact@silwery.com, or by the contact form on our website.

Do you have a refund policy?

We do our best to solve any problems our customers might encounter with their online articles. If you still wish to receive a refund on your order, we can of course complete the payment, in case the remedy is made within 30 days of the date of the order. For more information, you can contact us.

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