Shipping & Returns


SHIPPING

PRICE

We are proud to offer free shipping worldwide 

DELIVERY

Shipping time is 7-14 business days for the following countries: United States, Australia, Canada, United Kingdom, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

For all other countries, shipping time is usually 14-30 business days.

EXTRA

Normal processing time for orders is 1-2 business day. 

We source our products from several vendors within Asia. This allows us to offer small prices and high quality products with good design. Because we ship from multiple warehouses, the ETA is 7 -14 working days for any items that may ship from international warehouses.

We will email you a tracking number, usually one day after your order has been placed.


Customs, natural events or ground strikes may cause shipping delays. Silwery is not responsible for shipping delays resulting from external events. Contact us with any questions.

 

RETURNS & EXCHANGES

Yes. Zhanice aims to make returns and exchanges as simple as possible. If you would like to return or exchange please contact us first and we will arrange everything for you.

  • Returns must be in brand new condition, with original box
  • Returns must be postmarked for return within 30 days of the original delivery to you

For US customers please send your returns to:

DK141433 -ShopUSA

Sharon Hill

Pennsylvania

19079-1005 

For EU and REST OF WORLD Customers please send your returns to:

Silwery 

4180, Soroe, Denmark

 If your Silwery jewelry has a manufacturer defect, we will, of course, replace them for you at no cost.

When can I expect a refund?

We don't withhold refunds. Refunds are normally processed the same working day after the returned goods are inspected and approved.

WARRANTY

What is your Warranty Policy?

We stand by the quality of our products. All Zhanice jewelry are warranted against manufacturing defects for a full 12 months.

Zhanice does not warrant against accidents or lack of care that result in cracks, breakage or dents. Normal wear and tear, loss, theft, scratches, or any damage due to misuse are also not covered. Assessment of any products under warranty remain at the discretion of Zhanice.

See our FAQ's to find out tips for taking care of your Jewelry

If you have any issues, please contact us and our customer service team will respond to your request as soon as possible.

STILL HAVE QUESTIONS?